Description

American Specialty Health Incorporated is seeking a Customer Service Representative to join our ASHCare Member Support team.

The primary purpose of this position is to provide customer service to members who are seeking or utilizing Health Management programs.

Full-time and part-time regular employees : starting pay at $15 / hour with potential of $16 / hour within first year, plus merit.

Additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12 and 24 months.

Remote Worker Considerations

Candidates who are selected for this position will be trained remotely and must be able to work from home in a designated work area with company-provided technology equipment.

This remote / WFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum internet download of 50 Mbps and 10 Mbps upload speed).

Responsibilities

• Receives and responds to telephone calls from members, and health plans / employer groups.
• Demonstrates knowledge and understanding of all ASH products and programs through consistent proficiency in quality, quantity, and responsiveness.
• Responsive to customer contacts in a professional, accurate, timely and courteous manner.
• Ascertains the nature of the contact and records information in the appropriate system.
• Provides accurate answers to member inquires by following standard policies and procedures.
• Interacts in a positive, respectful manner and establishes and maintains cooperative working relationships with internal and external customers.
• Utilizes defined criteria to determine member qualification for Health Management programs.

Last updated : 2024-04-24